Terms & Conditions 📜

• The resort welcomes families only, and proof may be requested.
• The person making the booking must be 21 years of age or older.
• The name on the booking must be the name of the person actually staying in the chalet.
• For couples, a copy of the marriage certificate and valid original civil IDs must be presented on arrival (or official IDs for couples arriving from outside Kuwait).
• Subletting the chalet or transferring the booking to others in any form is not permitted.

The booking amount consists of: the chalet rental + the security deposit + any additional services booked through the website, paid online via the secure payment gateway.

When paying partially (a deposit / arboon), the remaining balance must be settled within the following deadlines:

⚠️ If the remaining balance is not settled within the deadlines above, the booking is automatically cancelled and the amount paid is retained by the resort.

• The security deposit is a refundable amount collected as a guarantee against damages, losses, or breaches of these terms. Its value is shown during checkout and in your confirmation message.
• It is refunded within one business day of departure, after the chalet has been inspected and found in good condition.
• If damages or losses are found, their assessed value is deducted from the deposit; if they exceed it, the guest is liable for the difference.

• Bookings may be cancelled or modified up to 14 days before the check-in date, with the amount paid refunded within one business day of cancellation.
• After this window, no cancellation or modification is possible under any circumstances, and the amount paid is retained by the resort.
• In exceptional emergencies, the booking date may be postponed subject to availability, provided proof of the emergency is supplied and resort management approves.
• In case of a no-show for any reason, the booking amount is retained by the resort, except the security deposit, which is returned to the guest.
• Cancellations or refunds are not possible for unforeseen, unintentional faults (such as a temporary elevator stoppage or a sudden pool-pump fault) or bad weather; the resort commits to repairing any fault as quickly as possible.

• Check-out may be extended subject to availability, arranged in advance with reception or customer care.
• Leaving late without prior arrangement incurs a fee of KD 10 per hour of delay, deducted from the security deposit.
• Arriving one night before the booking date is possible subject to availability, for an additional fee.
• Please inform us of your expected arrival time in advance via the special requests field or customer care.

• Smoking and shisha are prohibited inside the chalet; they are permitted on the balcony or outdoor seating area.
• Loud speakers are not allowed; please respect the comfort of other guests and neighbours.
• Furniture must not be moved within the chalet or taken outside, and no stickers or fixtures on the walls.
• The chalet must not be deliberately left excessively unclean; rubbish must be placed in the designated bins in the chalet and resort.
• Pets are not allowed in the chalets or resort facilities.
• On receiving the chalet, any note about cleanliness or furniture must be reported to reception or customer care immediately so it is not counted against the guest.
• The guest is responsible for keeping the chalet and its contents in good condition, and bears the cost of any damage arising during the stay.

🛟 No lifeguards are present at the resort’s pools — pool use is at the guest’s own responsibility.

• Children and non-swimmers must remain under the guest’s supervision and care at all times.
• Each chalet’s pool depth is stated on its page — please check it before use.
• In upper-floor chalets (Types 3 & 4), the private outdoor pool is usable 4 hours per day.
• To keep the pool clean: no food in the pool, and no body oils before swimming.
• Any defect or fault in the pool must be reported to reception or customer care immediately.

• The guest bears full responsibility for their own safety, the safety of their companions, and their personal belongings within the chalet and resort facilities.
• The resort is not responsible for the loss of or damage to guests’ personal belongings.
• Any form of assault on staff or other guests is prohibited; resort management may terminate the stay immediately for serious breaches of these terms, without refund of amounts paid.

• Resort management reserves the right to amend these terms and conditions at any time; the updated version is published on this page and takes effect from its publication date.
• These terms are governed by the laws of the State of Kuwait, and Kuwaiti courts have jurisdiction over any dispute arising from them.
• For any enquiry about these terms, contact us on +965 9668 2099 (calls & WhatsApp) or support@alyalkw.com, daily from 9 AM to 9 PM.